Management Graduate and Certified Business leader from IIM Bangalore with 25+ years of experience in Business Development & Customer Experience Management, worked with large telcos and BPM organizations in India and African continent. Lead large transformation projects leading to sustainable improvements in Customer Acquisition, loyalty and improving life time value matrices COMMERCIAL EXPERIENCE AND PERSONAL ATTRIBUTES • CXO level professional with strong Business Development Acumen • Proficient at leading large teams for running successful operations, experience in developing Procedures, Service Standards for Business Excellence, Project Management

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